RETURN AND REFUND POLICY
Made-to-order products
Every Psycho-T garment is made specifically for your order. Because we don’t hold ready-made inventory, we don’t accept returns or exchanges for change of mind, an incorrect size selection, or an incorrect delivery address entered by the customer. Please review the product description, size guide and delivery details carefully before ordering.
This does not exclude or limit any rights you have under the Australian Consumer Law or other applicable consumer laws.
Faulty, damaged or incorrect items
Please inspect your order when it arrives. If an item is faulty, damaged in transit, misprinted, materially different from its description, or you receive the wrong item, contact us at hello@psycho-t.com.au.
Please include:
• Your order number
• A description of the issue
• Clear photographs of the item, packaging and shipping label
Contacting us within 7 days of delivery helps us investigate the issue promptly, but this request does not limit any rights or remedies available under applicable consumer law.
Returns
Please do not return an item without contacting us first. If a return is required, we will provide the correct return address and instructions after assessing your claim. Unauthorised returns might not be accepted.
Where required by applicable consumer law, we will cover reasonable return costs for an item confirmed to be faulty, damaged or incorrectly supplied.
Remedies
If a product does not meet an applicable consumer guarantee, you may be entitled to a repair, replacement, refund or another remedy depending on the nature of the problem and applicable law.
Approved refunds are issued to the original payment method. Your bank or payment provider may require additional time to process the refund.
Cancellations and order changes
Production can begin shortly after an order is placed. Contact hello@psycho-t.com.au immediately if you need to request a cancellation or change. We cannot guarantee that an order can be cancelled or changed after production has begun.
Variations
Minor differences in garment colour, mineral-wash finish, print colour or placement can occur during production. These natural production variations are not ordinarily considered faults unless the item is materially different from its description or does not meet an applicable consumer guarantee.
Contact
For questions about returns or refunds, email hello@psycho-t.com.au.
