Shipping policy
SHIPPING POLICY
Last updated: 13th October 2026
Made-to-order production
Every Psycho-T garment is made to order. Production normally takes approximately 3–7 business days before dispatch.
Production times are estimates and may be longer during busy periods, public holidays or when an order requires additional quality checks.
Delivery estimates
Made to order. Please allow 3–7 business days for production before dispatch. Shipping typically takes around 10 business days after dispatch, although it can take longer. These are estimates, not guaranteed delivery dates.
Production and delivery estimates are not guaranteed arrival dates. Customs processing, carrier delays, severe weather, public holidays and other circumstances outside our reasonable control may affect delivery.
Fulfilment locations
Psycho-T works with specialist print-on-demand fulfilment partners. Orders may be produced and dispatched from facilities outside Australia.
Tracking
Where tracking is available, tracking information will be emailed after the order has been dispatched. Tracking can take several days to begin showing movement after a shipping label is created.
Shipping charges
Available shipping methods and applicable charges are displayed at checkout before payment.
Customs, duties and taxes
International orders may be subject to import duties, taxes or customs charges imposed by the destination country. Unless expressly collected at checkout, these charges are the responsibility of the recipient.
Psycho-T does not control customs processing or the charges imposed by government authorities.
Delivery addresses
Customers are responsible for providing a complete and accurate delivery address.
If you notice an error, contact hello@psycho-t.com.au immediately. We will try to assist, but an address cannot always be changed after production or shipping has begun.
Additional shipping charges may apply when an order must be redirected or resent because the address supplied at checkout was incorrect, incomplete or undeliverable.
Unclaimed or refused deliveries
Additional shipping costs may apply if an order is returned because it was unclaimed, refused or could not be delivered using the information supplied at checkout.
Please contact us before arranging any return or reshipment.
Delayed orders
Tracking updates can sometimes pause while a parcel is in transit or being processed by customs.
If an order appears significantly delayed, contact hello@psycho-t.com.au with your order number. We will review the tracking information and, where appropriate, investigate with our fulfilment or delivery partners.
Lost, damaged or incorrect orders
If your parcel arrives damaged, contains an incorrect item or appears to have been lost in transit, contact hello@psycho-t.com.au as soon as possible.
Please provide:
• Your order number
• A description of the issue
• Clear photographs of any damaged item, packaging and shipping label
Reporting visible damage within 7 days helps us investigate promptly. This request does not limit any rights or remedies available under the Australian Consumer Law or other applicable consumer laws.
Parcels marked as delivered
If tracking shows that a parcel was delivered but you cannot locate it:
• Check around the delivery location
• Ask other members of the household or building
• Check for a delivery notice
• Contact the carrier using the tracking number
• Contact us if the parcel remains missing
We will assist with reviewing the available delivery information. The outcome will depend on the carrier’s investigation and any rights available under applicable law.
Separate shipments
Items from the same order may occasionally arrive in separate parcels. Where available, separate tracking details will be provided.
Consumer rights
Nothing in this Shipping Policy excludes, restricts or modifies any rights or remedies that cannot legally be excluded, including rights under the Australian Consumer Law.
Contact
For shipping questions, email hello@psycho-t.com.au and include your order number.